Using CAHPS Patient Experience Data for Patient-Centered Medical Home Transformation
September 16th 2021The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Patient-Centered Medical Home survey assists practices by targeting improvement, standardizing care delivery, discussing best practices, improving provider-patient communication, coordinating care, and supporting patient self-management.
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Patient-Reported Denials, Appeals, and Complaints: Associations With Overall Plan Ratings
March 17th 2018Patient ratings of plans and care were lower among beneficiaries filing complaints or reporting denied care. Appeals did not further predict ratings, but successful complaint resolution did.
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Tools to Gauge Progress During Patient-Centered Medical Home Transformation
December 15th 2017We reviewed operational details and content of tools designed to evaluate patient-centered medical home (PCMH) transformation. These tools assist practice leaders in understanding specific information about the process and progress of becoming a PCMH.
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